Privacy Policy

1. Who We Are

ECO-ROD LTD ("we", "us", "our") is a drainage services company registered in England and Wales under Company Number 16031549. We provide drain unblocking, cleaning, jetting, CCTV surveys and related services across Nottingham, Derby and Leicester.

We are the data controller for the personal information collected through this website. If you have any questions about this policy, contact us at:

• Email: info@eco-rodltd.com
• Phone: 0115 837 1711

2. What Data We Collect

We collect personal data only when you voluntarily provide it through our contact form. This includes:

• Full name
• Email address
• Contact phone number
• Message content

We also collect limited technical data automatically when you visit our website, including your IP address, browser type, pages visited and time of visit. This is processed through Google Tag Manager and associated analytics tools.

3. How We Use Your Data

We use the information you submit to:

• Respond to your enquiry or service request
• Provide quotes and arrange visits
• Communicate regarding ongoing work

We do not use your data for marketing purposes without your explicit consent, and we do not sell your data to third parties.

4. Legal Basis for Processing

Under UK GDPR, our legal bases for processing your personal data are:

• Legitimate interests — responding to enquiries submitted through our contact form
• Contract performance — processing data necessary to deliver a service you have requested
• Legal obligation — where we are required to retain records for compliance purposes

5. Third-Party Services

We use the following third-party services which may process your data:

• Web3Forms — processes contact form submissions on our behalf. Data is transmitted securely and used solely to deliver your message to us.
• Google Tag Manager & Google Analytics — collects anonymised website usage data to help us understand how visitors use the site.
• Tidio — live chat service that may collect data if you initiate a chat session.
• Vercel — our hosting provider, which processes server logs containing IP addresses for security and performance purposes.

Each of these providers has its own privacy policy and is responsible for its own data handling practices.

6. Cookies

Our website uses cookies — small text files stored on your device. These are set by:

• Google Tag Manager — analytics and tracking cookies
• Tidio — session cookies for the live chat widget

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some features on this site.

7. Data Retention

We retain enquiry data for as long as is necessary to respond to and fulfil your request, and for a reasonable period afterwards for record-keeping purposes. We do not retain personal data longer than necessary.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data where there is no legitimate reason for us to continue processing it
• Restriction — request that we limit how we use your data
• Portability — request a copy of your data in a machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, contact us at info@eco-rodltd.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All form submissions are transmitted over encrypted HTTPS connections.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the website after any changes constitutes acceptance of the updated policy.